Properly

Customer Support Engineer

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Job Description

Properly is a San Francisco-based startup that provides an operations management platform for short term rental owners and property managers, and a marketplace for service providers (cleaners) within the industry. We are backed by world-class investors such as the Sequoia Scout Fund and our SEM (software as a service-enabled marketplace) tools are now used by 15K+ owners property managers and service providers around the world.The Properly team is a group of talented entrepreneurs from around the world eager to revolutionize this fast-growing industry. Our offices in the US, New Zealand, India, and Europe, enable us to attract individuals from around the world.     

Customer Support Engineer

  • Work closely with our customer support team to identify bugs and pain points that our customers are facing. Implement fixes and develop scripts that help resolve the identified issues.
  • Issue tracking: You will be the key link between engineering and customer support by tracking and maintaining the list of open issues. As this link, you’ll be the one to bring urgent issues to the attention of other engineers and communicate progress and findings to the customer support team.
  • Backend/Frontend Software Development: Over time you will have the possibility to be more involved in development duties, either for the backend and/or frontend of the Properly product.  As part of a startup these duties may involve input into all stages of the software development lifecycle from conception and design right through to final delivery.

As a junior engineer you will be trained and mentored in software engineering by our more senior team members. We also offer opportunities to expand your knowledge and skills into new areas of our team. 

 

Requirements

  • Any experience in our Frontend/Backend ecosystem preferred, specifically JavaScript
  • Analytics skills: ability to conduct a root-cause analysis on technical issues
  • Team player, work with team members across the globe to achieve common goals
  • Experience with agile projects and startup environment preferred
  • Experience/ability in identifying repetitive or inefficient tasks to be automated or improved
  • Critical thinker, analyses and breaks down issues based on facts to make decisions
  • Inquisitive, willing to ask questions as often as there are issues to be made clearer
  • Detail-oriented

 

This position is based in Bolzano, Italy : is a remote position, with work from home, but require a few days a month in the Bolzano’s office.

 

Candidates based in the South Tirolean area are preferred. 

Skills:

Responsibilities

  • Problem-solving skills with data structures and algorithms, the complexity of algorithms.
  • Experience working on backends built with Node.js and MongoDB

Requirements

  • Team player, ability to mentor and coach people to achieve success
  • Experience with agile projects and startup environment preferred
  • Experience owning testing for a large chunk of a product (ideally at a startup)
  • Critical thinker, analyses and breaks down issues based on facts to make decisions
  • Inquisitive, willing to ask questions as often as there are issues to be made clearer
  • Detail-oriented
  • Open to giving and receiving feedback

Bonus Points

  • Cloud infrastructure, AWS
  • Microservices
  • GraphQL
  • Experience in scaling infrastructure for millions of users

Job Summary

wave-1-bottom
getproperly.com Website
Remote - Bozen, Italy Location
Full Time Job Type
Entry level This role requires experience working on backends built with Node.js and MongoDB.
Properly

About

Founded in San Francisco, Properly is a mobile-first operations management platform and certification framework for short-term rental owners and a marketplace for service providers (cleaners.) For owners, Properly is a “property manager in your pocket.”

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